FAQ’s

  • WHEN IS MY ORDER GOING TO BE DISPATCHED?

    Orders are shipped based on the shipping method you have chosen, in case of any doubts or inquiries about your online purchase please contact:

    contacto@kichink.com
    (T) 52 (55) 4160-7999
    http://www.kichink/home/como_comprar

  • HOW IS MY ORDER GOING TO BE SHIPPED?

    Orders are shipped via DHL, in case of any doubt of inquiry please visit:

    http://www.kichink/home/como_comprar

  • HOW CAN I TRACK MY ORDER?

    Each order has a tracking number with which you can track the status of your package logging into the webpage of your selected courier.

  • WILL I HAVE TO PAY IMPORT TAXES IF I AM BUYING FROM A COUNTRY OUTSIDE MEXICO?

    Any import tax and duties (if any) will be payable by you, the buyer, in parcels sent outside México. The buyer must cover any extra taxes to get passed customs, please take in account that customs policies vary widely from country to country, we recommend you contact your local customs office for more information.

  • CAN I RETURN AN ONLINE PURCHASE AT ANY STORE THAT SELLS THE BRAND?

    We are sorry but unfortunately the items bought online cannot be returned in stores.
    To return an item bought online please visit the following link:
    https://www.kichink.com/home/como_comprar